All ideas

Guam has shared that parents feel very disconnected with TinyEYE and feel like they can't reach out to practitioners to discuss their child's services. I'm reaching out to Marketing to see if we can have a PDF that explains TinyEYE and have an edi...

Make all links in Monarch for practitioners for a specific duration to remove need to unlink. Include notification to practitioner that they will be unlinked at x date and to notify Customer Success if extension required. Need ability to extend te...

The majority of our customers still send documentation to the Customer Success Team to upload into Monarch for them. The eHelper accounts (and hopefully one day the Customer Admin accounts) have access to upload documents but we have not coordinat...

One of the challenges that we face in online therapy is the need to have someone available at the 'other end of the screen'. What would it take... financially, logistically, etc. and what would the benefit be, in sourcing that support on behalf of...

Currently we are exporting updates from Salesforce base don salesforce monarch integration data (sometimes with errors) on the status of startups. If customers could have access to this from their customer dashboard views in the way that Customer ...

This idea is added on behalf of Trevor and requested the following by Traci Tyler [traci.tyler@tinyeye.com] TinyEYE might want to review. The consent indicates that emails will be exchanged via “TinyEYE’s secure email server.” email address ending...

Can we please show students with "Consult" as their Service Status in the Monarch Start-up Dashboard? This will allow us to see a school's full caseload and easily see when students are scheduled/start services.

The admin required to keep this current by the Customer Success is substantial. Inaccuracies can interrupt services. Allowing the customer to be accountable for the accuracy of information takes the onus of TinyEYE to be adding, correcting and adj...

Usernames cannot be changes but sometimes there are spelling errors or other issues with how they are auto-created by the caseload planner.

Eliminate renewals for both customers and therapists, and enter a continuous service model.