All ideas

(See Tech Ticket # 38173 ) When searching Student and/or School accounts, it's hard to know where these accounts belong to since their Parent Account isn't visible. For example, I can't see what school a student is linked to if I only search the s...

Hi, During Aug 2023, Accounting team continues to receive questions from AM regarding hourly rate applied into invoices. I found that that the hourly rate of the Customers, who are signed contract with TinyEYE under RFP process, are changed based ...

Training seems to be a pain point these days. An idea that helps make it seem less heavy and interactive within the system could be for new users logging in that little message pop up and orient them to the different areas of Monarch and how they ...

therapists leave placements and we need to clean up their calendar of future sessions so a new therapists can come in. We ask the departing therapist to do this but sometimes they can't. This feature would benefit therapists as well if they have t...

We currently have to manually do this and often omit entering email addresses. We are also finding that therapists working with virtual students are having challenges getting this information to the families

Hi, I would like to add Custom Field in Monarch to easily generate invoices per request from the Customers and per SA agreements Quickly applying correct rate for ESY and new School year service during renewal season Automatically generating invoi...

I have had this request come back from 3 practitioners this year so far, where they work with several schools or when working through start up and coordinating services that are not student specific. Moving to an FTE model of services this will al...

Create 2 therapist accounts for a therapist who provide more than 1 services to different customers. This is related to error in Service Type field of auto billing entries. The Customer will ask why I have to pay for the service which I did not or...

A TinyEYE SLP reached out to the Customer Care Team since she was unable to schedule an IEP Meeting because another TinyEYE SLP was also attending the same IEP Meeting and had it scheduled in Monarch. It'd be helpful for Monarch to allow mutiple t...

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