All ideas

Customers are more accountable with their information and maintaining the accuracy. They have more control of what they want TinyEYE Service Providers to provide to their schools and students. The Customer Success Team won't spend time on gatherin...

I receive text messages from multiple offices such as my dentist and optometrist offices with reminders of upcoming appointments. I can confirm if I need to cancel or if I can still make it the day before the appointment. The CCT often hears from ...

Modify the current view of Mental Health (MH) practitioner calendars so that, instead of displaying individual student names (which are appropriately hidden for confidentiality), the calendar displays general session blocks labeled with the Custom...

The Customer Care Team can at times spend a lot of time trying to find the correct time zone for a student or school (which is vital to them connecting for sessions) as the time zone options in Monarch are not always descriptive or clear enough to...

We have noticed some customers will email Customer Success to have us arrange for practitioner meeting attendance for IEP or SST meetings, rather than checking with their placed practitioners first. The referral tool allows schools to enter and re...

The Service Coordinator account type allows the user to filter the student list by the student status in the Caseload Information area. We were about to instruct a customer with a Customer Admin account to use this filter, but then we realized tha...

It's common for practitioners to forget to bill for the time spent communicating with their school. The Customer Care Team includes a reminder in our follow-up email sent 2 days after a practitioner is introduced to their new school, but we don't ...

Internal teams rely on accurate student statuses for tracking placements, and service tracking. Practitioners are often confused as to how to update student statuses because they don't notice the edit button. It's very small and easily missed by p...

This is a duplication of data entry since the first and last day of school is entered in Salesforce. These fields are easily missed when prepping for a new school year or creating school accounts. This information in prioritized when setting up a ...

Can we please remove these dates from the school accounts in Monarch? The target start/end dates are practitioner-specific, so it's confusing when we have generic dates in these fields. The practitioners don't use these dates since their specific ...