We have noticed some customers will email Customer Success to have us arrange for practitioner meeting attendance for IEP or SST meetings, rather than checking with their placed practitioners first. The referral tool allows schools to enter and request services for a student, but perhaps they could also input meeting requests, that practitioners can confirm, decline, or offer alternate availability for. This way they are encouraged to coordinate directly prior to involving TinyEYE. This is a lower scale problem as it mainly seems to happen with the largest, CA based customers.