Fredwin Software (Demo) Ideas Portal
Tech button should be more obvious and better placed. Most people that we speak to have a hard time finding it. On most websites the tech / help button is always situated at the bottom right. Monarch's tech help button is not noticeable enough and it's on the left side in colours that do not stand out. Even on the login page, it is not quite obvious that "chat" is a tech help button.
I suggest that it should be in 1 main spot on the webpage and on the botton right-hand corner and in a colour / font that is more obvious.
Thanks for sharing your idea! We are currently working on redesigning the chat widget inside Monarch that will enhance accessibility and visibility. We'll move forward with the required modifications on the login page once this is done.