We currently have to create a Customer Admin and eHelper account for contacts who are both a district-level and school-level contact. This is very common for one-school contracts. We have to create both accounts so that the Customer Admin account can access the Service Delivery Reports and the eHelper account can facilitate services. Having 2 logins has caused confusion for the user and is a duplication for the Customer Care Team. The process for the CCT and customer contact would be streamlined if the Customer Admin account could function in the same way as the eHelper account.